Help centre Q&A
Do I always have to register an account with you?
No. We are very flexible with the orders. We have a team of customer service assistants who are on duty 24/7. Hence, you can also email us the items that you require and we will check its availability and inform you the prices along with an invoice.
What are the methods of payment? There are several methods to pay to us. You can pay us the total value of the invoice via a bank transfer, or by using a third party money transfer providers such as western Union or via paypal. *Please make sure any extra charges that is involved for foreign payments are paid by you in addition to the total due amount in the invoice. And we must receive the exact currency value as per the invoice for us to be able to ship your order.
In which currency do I have to pay to you?
We only accept payments in US Dollars hence we expect you to pay us all funds in US Dollars meaning that you may pay equivalent of your currency as per the live exchange rate on the day you make the payment to us.
What is the shipping period?
This entirely depend on the country we are dispatching items to. It is our aim to ensure that all our clients receive the goods within three weeks of making the payment to us. We will further communicate with each client about information on shipping and delivery. Shipping charges are usually added to the final invoice.
What is the refund policy? You will have 30 days from the date you receive the items to return any damaged or any item that is not up to your standard provided that all returning items are in the same condition as received by you. We encourage you to write to us first with the order number explaining your reasons for the items being rejected. Then we will inform you how these items can be dispatched back to us. You can return your items for free and we will inform you how you can do it depending on the country you are located at.